FAQ
Arrival Time:
We kindly request that you arrive on time for your reservation. A 15-minute grace period is provided. However, if you arrive late, we may not be able to accommodate your reservation, and your deposit may be forfeited due to our reservation schedule and space availability.
Beverage Options:
Our establishment offers a full Cocktail and Mocktail Bar, along with a beverage menu featuring beer, wine, coffee and a wide variety of tea.
Food Policy:
While we do not provide food, we encourage guests to bring their own light snacks to enjoy during their experience.
Parking:
Please note that only street parking is available.
Age Requirement:
We do not have a specific age restriction. However, guests aged 15 and under must be accompanied by an adult.
Accessibility:
Please be aware that we are located on the second floor, accessible only by stairs. Unfortunately, we do not have wheelchair accessibility.
Waitlist:
When signing up for the waitlist, please select only one timeslot. While being on the waitlist does not guarantee a reservation, it ensures that you will be immediately notified in case of any cancellations for that specific date. Cancellations can occur in advance or on the day of the reservation, and you will receive an email or text notification as soon as a cancellation becomes available, providing you with the opportunity to book.
Cancellation/Headcount Reduction Policy:
For a full refund, cancellations must be made at least 3 days in advance. Cancellations made between the 24-hour and 72-hour window will receive a credit that can be applied toward future Glassnote Candle Bar experiences. Cancellations made within the 24-hour window will not be eligible for a refund.
Gift Card/Promotion Code:
To apply your gift voucher or promotion code, enter your 5 or 6 letter code in the "Have a promotion or voucher code?" section when creating your reservation or at checkout.
Please note that your reservation can only be made for the value covered by your gift voucher. If you would like to use your voucher as part of a larger booking, kindly email us with the following details: your preferred date, time, number of participants, and your voucher code. Our team will be happy to assist you in creating your reservation accordingly.
